Neoline Service Policy

1. Terms of Service

1.1 Service Content

• The Website provides illustration resources for download, preview, and customization, available in free and paid versions.
• Resources may be provided in SVG, PNG, JPG, and other formats. Some resources are exclusive to paid users.

1.2 Usage License

• Free resources can be used for personal and commercial projects, but must comply with the specific license terms of the resource and must not be used illegally.
• Paid resources grant a non-exclusive, non-transferable license upon completion of payment.
• It is prohibited to resell, transfer, or redistribute the downloaded resources.

1.3 User Obligations

• Registered users must provide accurate and valid registration information and keep account credentials secure.
• Users must not use the Website’s services to produce, distribute, or disseminate illegal, infringing, obscene, or other inappropriate content.

1.4 Intellectual Property

• Unless otherwise stated, all resources, text, images, code, and other content on the Website are protected by copyright law.
• Unauthorized modification, misappropriation, or misrepresentation of resources is prohibited.

1.5 Service Changes and Termination

• The Website reserves the right to adjust service content or pricing at any time.
• If a user seriously violates these terms, the Website may suspend or terminate services without refund.

2. Privacy Policy

2.1 Information Collection

• Registration information (such as username, email address)
• Payment information (processed through third-party payment platforms; the Website does not directly store complete payment data)
• Usage data (such as browsing history, download history)

2.2 Information Use

• To provide, maintain, and improve the Website’s services
• For account management, order processing, and after-sales support
• To prevent fraud, misuse, and ensure security

2.3 Information Sharing

• The Website will not sell your personal information to third parties.
• Information may be shared with your explicit consent, as required by law, or within the necessary scope with payment and technical service partners.

2.4 Data Security

The Website takes reasonable technical measures to protect your information but cannot guarantee absolute security. In the event of a data breach, we will promptly notify affected users and take appropriate action.

2.5 Cookies Usage

We use cookies to enhance your browsing experience. You may disable cookies in your browser settings, but some features may be affected.

3. Refund Policy

3.1 Scope

This policy applies to paid illustration resources and subscription services offered by the Website.

3.2 Non-Refundable Situations

• Digital goods are deemed delivered once downloaded; refunds are generally not provided.
• Active subscription services are non-refundable once started.

3.3 Refundable Situations

• If a technical issue from the Website prevents resource access, and a refund request is made within 72 hours and verified, a refund will be issued.
• Duplicate or incorrect charges will be refunded upon verification.

3.4 Refund Process

• Submit a refund request via customer support email or ticket system, including your order number and relevant proof.
• Upon approval, refunds will be processed within 5–10 business days via the original payment method.

4. Policy Updates

The Website reserves the right to update this policy due to business or legal changes. Significant changes will be announced via the Website or email. Continued use of the Website indicates acceptance of the updated policy.